House Circle — Terms & Conditions

These Terms and Conditions ("Terms") govern your download, installation, access, and use of the House Circle mobile application (Android Package: housecircle.client), operated by Jayanthinathan Agency ("we", "us", "our").

By registering, booking services, or accessing the House Circle application, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the application.

House Circle provides a digital marketplace technology platform that connects individual consumers ("Clients", "Users") requesting home repair, maintenance, and utility services with independent, verified service professionals ("Partners", "Servicemen").

Independent Partner Status: Service Partners are independent contractors and third-party service providers. Jayanthinathan Agency operates the technology platform to enable service matching, location discovery, communication, and payment processing. We do not directly employ service partners unless explicitly stated.

To place home service bookings, you must register and maintain an active user profile by providing an accurate mobile phone number, name, and service delivery location.

• You are responsible for maintaining the confidentiality of your mobile verification codes (OTP) and account access credentials.
• You must be at least 18 years of age or possess legal parental/guardian authority to register an account and request paid home services.
• You agree to provide true, accurate, and current information during registration and booking creation.

A. Service Quotes & Estimates

Service charges, visiting fees, diagnostic costs, or fixed job prices are presented inside the app prior to booking confirmation or upon initial physical inspection by the assigned Service Partner.

B. Payment Gateway Processing

All digital payments, online transactions, credit/debit card billing, UPI, and digital wallet charges made via the app are securely processed through integrated payment gateways (such as Razorpay). You agree to pay all charges incurred for services rendered under your account.

C. Additional Parts & Scope Expansion

If additional replacement parts or expanded repair work is required beyond the initial booking scope, the updated estimate must be agreed upon between you and the Service Partner prior to executing the additional repair.

For detailed rules on cancellations, visiting fees, payment gateway errors, and dispute claims, please read our standalone House Circle Refund & Cancellation Policy.

A. Client Cancellations

You may cancel a service request free of charge prior to a Service Partner accepting or departing for your location. If a cancellation is made after the partner has been dispatched or arrived at the site, a nominal travel/visiting fee may apply to compensate the partner for transit costs.

B. Refund Assessment

Because home repair services involve manual labor and allocated technician time, refund requests are evaluated based on service progress and verification:

• Full Refund: Applicable if a booking is cancelled before service dispatch or if payment was debited due to a gateway technical error without job confirmation.
• Partial Refund / Resolution: If work is incomplete, unsatisfactory, or mismatched with the agreed service description, email customer support at support@progighub.com with your booking ID and photo evidence within 48 hours of job completion.

When using House Circle, you agree NOT to:

• Provide false service locations, fraudulent contact details, or deceptive booking requests.
• Harass, abuse, threaten, or mistreat visiting Service Partners.
• Attempt to bypass the platform by soliciting Service Partners for off-platform direct transactions after finding them via House Circle.
• Reverse engineer, decompile, or tamper with the mobile application code, APIs, or location tracking services.

To the maximum extent permitted by law, Jayanthinathan Agency and its platform House Circle shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of your use of the application or services provided by independent Service Partners.

We facilitate background KYC verification of Service Partners (as detailed in the Partner Terms); however, users are encouraged to take standard precautions during home service visits.

All logos, app designs, visual trademarks, brand identities, text, graphics, icons, software code, and underlying database architectures of House Circle are the exclusive intellectual property of Jayanthinathan Agency. Unauthorized reproduction, copying, or distribution is strictly prohibited.

We reserve the right to modify or replace these Terms at any time. Updated versions will be published on this page with an updated effective date. Continued use of the platform after updates constitutes acceptance of the revised Terms.

We reserve the right to suspend or terminate user accounts that violate acceptable use policies, engage in fraudulent transactions, or abuse platform features.

These Terms shall be governed by and construed in accordance with the laws of India. Any legal disputes or claims shall be subject to the jurisdiction of competent courts in India.

If you have any questions regarding these Terms & Conditions, please reach out to us:

Jayanthinathan Agency
Support & Inquiries: support@progighub.com
Website: jayanthinathanagency.com