House Circle — Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all service requests, bookings, and digital transactions placed through the House Circle mobile application (Android Package Name: housecircle.client), operated by Jayanthinathan Agency ("we", "us", "our").

House Circle is an on-demand marketplace connecting individual clients ("Users", "you") with independent service professionals ("Partners", "Servicemen") for home maintenance, electrical, plumbing, appliance repairs, and utility services. This policy clarifies cancellation rules, refund conditions, payment error resolution, and compensation frameworks for our customers.

You may cancel an active booking through the House Circle app prior to job execution. Depending on when the cancellation occurs, the following rules apply:

A. Pre-Dispatch Cancellation (Free)

If you cancel a booking before an assigned Service Partner has been dispatched or started traveling toward your specified location, no cancellation fee or penalty will be charged. Any prepaid amount will be refunded in full.

B. Post-Dispatch / On-Site Cancellation (Visiting Fee)

If you cancel a booking after a Service Partner has departed for your location or arrived at the site, a nominal visiting / diagnostic fee may be deducted from your payment or billed to your account. This fee compensates the Service Partner for transit time and fuel expenditure incurred.

C. Cancellation by Service Partner or Platform

If a Service Partner is unable to fulfill a confirmed booking due to unforeseen technical difficulties, vehicle breakdown, or emergency, and no replacement technician is available, the booking will be cancelled automatically and you will receive a 100% full refund.

Refund eligibility is assessed based on the service stage, payment status, and verification of work performed:

Full Refund Scenarios

• Booking Cancelled Before Dispatch: The request was cancelled prior to partner dispatch.
• Service Partner No-Show: The assigned partner failed to arrive at the specified service window without prior notice or rescheduling.
• Unfulfilled Request: Payments processed for a service request that could not be matched with an active technician.
• Duplicate / Failed Transactions: Double debit caused by payment gateway network timeout or processing delay.

Partial Refund or Wallet Credit Scenarios

• Incomplete Work / Scope Reduction: The Service Partner completed only part of the agreed scope or could not source essential replacement materials.
• Pre-Agreed Adjustment: Mutual agreement between client and support team following job inspection.

Non-Refundable Scenarios

• Completed & Accepted Work: Services that were fully rendered, tested, and confirmed satisfied by the customer at the time of completion.
• Custom Spares Purchased with Consent: Cost of replacement components or materials specifically purchased by the technician for your job with your prior authorization.
• Refusal of Access: Service Partner arrived on site during the scheduled window but was denied access or entry to the premises.

Online payments in the House Circle app are processed securely through integrated payment gateways (such as Razorpay). In cases of network failure or session drop off during payment:

• If your bank account or card is debited but the booking status remains unconfirmed ("Payment Pending" or "Failed"), the payment gateway typically initiates an automatic reversal within 24 to 48 hours.
• If funds are not automatically credited back after 48 hours, please send your transaction reference ID, payment screenshot, and registered mobile number to support@progighub.com. We will reconcile the transaction with our payment gateway partner immediately.

We strive to ensure high-quality craftsmanship on every home service booking. If you experience unsatisfactory workmanship, damage during repair, or service mismatch:

• Reporting Window: Submit a complaint within 48 hours of job completion through the app support section or via email.
• Evidence Required: Provide your Booking ID, a clear explanation of the issue, and photos/videos illustrating the unfulfilled or defective repair.
• Resolution Process: Our support team will review the claim, consult the assigned Service Partner, and initiate a free re-visit or issue an appropriate partial/full refund based on inspection findings.

Once a refund is approved by Jayanthinathan Agency:

• Original Payment Channel: All approved refunds are credited back to the original source of payment used during the transaction (UPI, Credit/Debit Card, Net Banking, or Digital Wallet).
• Processing Timeframe: Refunds are initiated within 2 business days of approval and will reflect in your bank account or card statement within 7 to 10 business days, depending on your card issuer or banking partner.
• Notification: You will receive an email and push notification confirmation containing the Refund Reference ID once processed.

You can reschedule your appointment slot free of charge up to 2 hours before the scheduled time directly from the House Circle app.

If additional repair scope or extra replacement parts are required on site, the Service Partner will provide an updated cost estimate. You may choose to accept the revised quote or decline the extra work without impacting your initial diagnostic booking.

This Refund & Cancellation Policy is governed by the laws of India. For any billing questions, refund claims, or cancellation inquiries, please contact our support team:

Jayanthinathan Agency
Support & Refunds: support@progighub.com
Website: jayanthinathanagency.com