House Circle — Privacy Policy

This Privacy Policy applies to the House Circle mobile application (Android Package Name: housecircle.client), developed and operated by Jayanthinathan Agency ("we", "us", "our").

House Circle is an on-demand platform designed to connect users ("Clients", "you") with verified home service professionals ("Partners", "Servicemen") for home maintenance, repairs, and domestic services. We respect your privacy and are committed to safeguarding the personal data you share with us when using our mobile application and related services.

To provide you with seamless service matching, booking confirmation, and customer support, we collect the following categories of information:

A. Personal Information Provided by You

• Account Information: Name, phone number, email address, and profile details provided during sign-up or authentication.
• Service Locations: Street address, city, landmark, and pin code specified for home service bookings.
• Service Attachments & Photos: Images uploaded from your camera or photo library describing the issue or work required for a booking.

B. Data Collected Automatically

• Location Data: Coarse and precise geographic location (GPS) obtained while using the application to display servicemen nearby and dispatch requests to the closest service partner.
• Device Information: Device hardware model, operating system version, unique device identifier (IDFV/Android ID), and push notification tokens.
• App Usage & Logs: App interaction logs, feature usage statistics, diagnostic reports, and crash logs to maintain app stability.

C. Transactional & Payment Information

• Payment status, booking amounts, transaction reference numbers, and billing invoice logs.
• Note: Payments are processed directly through our secure payment gateway partner (Razorpay). We do not store your full debit/credit card numbers or CVV on our servers.

We use the collected information strictly for legitimate operational and service delivery purposes, including:

• Finding and matching nearby available service professionals to your service location.
• Creating, updating, and managing your service bookings and appointment schedules.
• Sending real-time booking alerts, OTP verification codes, order statuses, and push notifications.
• Processing secure payments, refunds, and generating digital service receipts.
• Providing customer support and resolving service inquiries or booking disputes.
• Detecting, preventing, and addressing fraud, abuse, technical glitches, or unauthorized access.

To perform its core functions, the House Circle app requests the following device permissions:

• Location Permission (ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION): Allows us to identify your current location to list active servicemen near you and pinpoint the service delivery address.
• Camera Permission (CAMERA): Allows you to photograph the issue or home repair requirement directly inside the app when requesting a booking.
• Photo Library Permission (READ_MEDIA_IMAGES / READ_EXTERNAL_STORAGE): Enables uploading pre-existing photos or images of problem areas to your service request.
• Push Notifications (POST_NOTIFICATIONS): Used to deliver real-time booking updates, serviceman arrival alerts, and payment confirmations.

We work with trusted third-party providers to power essential app features. These providers process data strictly in accordance with their respective privacy policies:

• Razorpay: Secure payment processing gateway for digital payments and online billing.
• Google Maps Platform: Geolocation mapping, address autocompletion, and distance estimation between clients and service partners.
• Firebase (Google): Push notification delivery, cloud backend services, and diagnostic crash reporting.
• Verified Service Partners: Your booking details (name, service address, contact phone number, and issue description) are shared only with the assigned service professional fulfilling your booking.

Your data is transmitted securely over encrypted channels (HTTPS/TLS) and stored on secure cloud infrastructure protected by industry-standard technical and organizational access controls.

We retain your personal data only as long as your account remains active or as needed to fulfil booking records, resolve disputes, and comply with tax, legal, and financial auditing obligations.

You have full control over your personal data on House Circle. You have the right to:

• Access, view, or correct your registered personal information inside the app.
• Revoke app permissions (such as Location or Camera access) at any time through your device settings.
• Account Deletion Steps (In-App): Login to House Circle app → Profile → Settings → Deactivate / Delete Account.
• Request Account & Data Deletion (Via Email): You may also request permanent deletion of your account and associated personal data by submitting a request to our data protection team at privacy@progighub.com or support@progighub.com. Upon account deletion request, your profile, saved addresses, and active session tokens will be permanently removed within 30 days, except for transaction history retained for legal compliance.

If you have any questions, concerns, or privacy inquiries regarding this Privacy Policy or the House Circle mobile application, please contact us at:

Jayanthinathan Agency
Privacy Inquiries: privacy@progighub.com
Support & General: support@progighub.com
Website: jayanthinathanagency.com